DubaiPRNetwork.com is an Online Press Release from Dubai and Middle East

Travel & Tourism

Filter PR by
  
Dubai Airports redefines accessible travel and enhances autism services and training
  • 45,000 people trained in autism-inclusive practices, marking a 36% increase year-on-year
  • Expansion supports Dubai's commitment to accessible travel for People of Determination and those with hidden disabilities

Dubai, UAE, 10 April 2025: Dubai Airports has expanded its autism-inclusive training programme, equipping 45,000 employees - across the wider airport community, including partners and stakeholders - to better assist autistic and sensory-sensitive travellers navigating Dubai International (DXB) and Dubai World Central - Al Maktoum International (DWC). The initiative aligns with Dubai's broader ambition of becoming a Certified Autism Destination™ (CAD).

DXB is the world's first international airport to earn the Certified Autism Centre™ (CAC) designation, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) and is also Autism-Certified by the Dubai Autism Centre (DAC). The expanded training programme is part of Dubai Airports’ wider strategy to ensure a supportive airport experience for guests with specific needs.

Highlighting that genuine accessibility begins with human understanding, not just infrastructure, Majed Al Joker, Chief Operating Officer at Dubai Airports said: 'True inclusion starts with people. By investing and increasing specialist training by 36% year-on-year, we are embedding a culture of understanding and proactive support across our airports. DXB and DWC are more than airports - they are Dubai’s gateway to the world, shaping the first and last impressions of our city for millions of residents and visitors. With this comes a responsibility: to ensure that every guest, regardless of their individual needs, feels supported and included.”

The comprehensive, IBCCES-accredited training has been rolled out across the two airports.  Frontline teams from Dubai Airports and key partners including Dubai Police, the General Directorate of Identity and Foreigners Affairs, Dubai Customs, dnata, Dubai Duty Free, Dubai Corporation for Ambulance Services, and Dubai Taxi Company, Emirates, flydubai, in addition to other airlines and concessionaires operating from DXB have integrated the training into their operations, to create a consistent, supportive environment throughout the travel experience. Employees are taught sensory awareness, effective communication, and techniques to reduce anxiety to enable them to better support and connect with neurodiverse individuals.

Trained Dubai Airports’ Guest Experience Ambassadors, identifiable by Sunflower pins, are positioned at key touchpoints throughout DXB and DWC to provide specialised assistance and informed support to autistic guests and their families.

Throughout Autism Acceptance Month, DXB’s Smart Gates operated by the General Directorate of Identity and Foreign Affairs (GDIFA), are illuminated in blue in solidarity with the autism community. Sunflowers, an international marque for hidden disabilities, are also displayed across DXB terminals to promote awareness.

DXB continues to enhance accessibility while nurturing meaningful human connection. By equipping frontline teams with autism-inclusive training and embedding understanding across every touchpoint, Dubai Airports ensures guests feel seen, supported, and respected—not just assisted.

Services include the DXB Travel Planner, an online visual guide that helps guests and families prepare for their journey in advance and the Sunflower Lanyard, a discreet identifier for hidden disabilities that provides access to priority lanes and an autism-friendly route through check-in, passport control, security checkpoints, and boarding. 

Other key offerings include complimentary two-hour parking, dedicated taxis, and wheelchair services, along with the Assisted Travel Lounge in Terminal 2, a quiet, sensory-friendly space - all part of DXB’s commitment to making travel accessible to everyone.

Through its 'We All Meet the World Differently' initiative, Dubai Airports continues to drive awareness of neurodiversity, working with the Community Development Authority, autism organisations, schools, and advocacy groups.


 
Posted by : DubaiPRNetwork.com Editorial Team
Viewed 6617 times
PR Category : Travel & Tourism
Posted on : Thursday, April 10, 2025  11:57:00 AM UAE local time (GMT+4).
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com. Check our Privicy Policy.
Previous Story : flydubai and Boeing sign agreement for Space Bins on 737 MAX...
Next Story : Emirates introduces newly retrofitted A380s to Manchester an...
Email this article Print this article
Most Viewed Press Release posted in the last 7 days
Tadej Pogačar sprints to second in thrilling stage 2 at the Tour de France [38753-Views]
Why Catrice's Blushin' Charm is the One Thing You Need as Your Travel Essential [33878-Views]
Big Wins Continue with PrivilegePLUS at Mercato & Town Centre Jumeirah! [29598-Views]
Emirates A350 debuts in Dammam [28802-Views]
Tadej Pogačar claims UAE Team Emirates-XRG's 60th win of season at Tour de France [19020-Views]
Casio to Release MR-G Inspired by the World's Largest Frog [17687-Views]
Al Masaood Automobiles Offers Exclusive First Look at 2026 Nissan Patrol NISMO Following W... [14083-Views]
UAE Circular Economy Council discusses policies to accelerate shift to circular models and... [13788-Views]
Christophe Robin's Summer Travel Essentials for Good Hair Days [13050-Views]
Hourglass cosmetics redefines the art of self-expression with the launch of an innovative ... [12517-Views]
UAE Participates in BRICS Finance Ministers and Central Bank Governors Meeting under Brazi... [11611-Views]
Isaac del Toro seals overall victory at the Tour of Austria [11459-Views]
Superman Dives Into Dubai Mall [11423-Views]
Fred shines with new high jewelry creations: 1936 & soleil d'or sunrise [10053-Views]
Malls Across Dubai Come Alive This DSS With Non-Stop Entertainment, Unbeatable Prizes, and... [9865-Views]
Vacheron constantin presents métiers d'art tribute to the celestial the quest for excelle... [9344-Views]
MBRF and UNDP to organise 10th edition of Knowledge Summit [9319-Views]
The World Between Lines and Symbols: An Interactive Art Workshop at Mohammed Bin Rashid Li... [9286-Views]
UAE Team Emirates-XRG and Tadej Pogačar well-placed heading into week 2 of the Tour d... [8754-Views]
Taiwan Excellence Launches Innovative "Go Healthy with Taiwan" Campaign in the G... [8294-Views]
dnata Catering & Retail forms strategic partnership in Indonesia [7491-Views]
Dubai Culture Wins 'Best AI Governance Framework 2025' at GovTech Innovation Awards [6740-Views]
Emirates Post collaborates with Dream Dubai to launch AED100,000 prize campaign to celebra... [6646-Views]
ROSHN Group Participates at INNOPROM 2025, Russia's Largest Industrial Trade Fair, to Prom... [6466-Views]
Uae Pavilion Celebrates Two Million Visitors With A Celebration Of Hope And Shared Dreams [6457-Views]
RSS Facebook Twitter LinkedDin DubaiPRNetwork.com on Instagram
Back to Section Home

Related Stories

 
Top Sections
 
Top Stories