Smartworld awarded ISO/IEC 20000-1:2011 certification for IT Service Management

• Abdulqader Obaid Ali: Smartworld committed to foster digital economic growth in Middle East
• ISO standard awarded for highest standards in quality and service management
• Smartworld continues to work toward more International certifications

Dubai, June 28, 2015: Smartworld, an Etisalat and Dubai World Central joint venture company, has been awarded the globally recognized ISO/IEC 20000-1:2011 certification for Information Technology Service Management, establishing its market leadership and providing it a clear competitive differentiation in the region.

The certification demonstrates Smartworld’s service management excellence and its adherence to best practices in IT service management. The International Standard also ensures adoption of IT infrastructure library (ITIL®) best practice framework that is respected and recognized globally.

Abdulqader Obaid Ali, Chief Executive Officer (CEO), Smartworld, said: “We are extremely proud of our team and their efforts to attaining the ISO/IEC 20000-1:2011 certification stands for highest standards in quality and service management.  Smartworld is one of the very few technology companies in the region to receive this award and this effectively demonstrates our commitment to enhancing customer satisfaction and delivering the highest quality of services.”

After successfully enhancing their service management system in compliance with ISO standard requirements and integrating it with existing ISO 9000 and ISO 27001, Smartworld strategically manages quality, service and security through the integrated ISO 9000, ISO 20000 and ISO 27001 policies and process controls applied across the company's operations and customer solutions.

“Smartworld is committed to fostering digital economic growth in the region. The adoption of these standards and best practices will ensure highest level of customer satisfaction and allow us to grow regionally. The company’s vision and efforts toward excellence will allow us to compete with the other market players and demonstrate our strength and capability,” added Abdulqader.

Within Smartworld the ISO 20000 standard will establish an on-going culture of continual improvement and learning to ensure continued focus on the implementing  a set of integrated processes and solutions that are appropriate, suitable and effective in meeting the needs of the customers and the users we serve internally and externally.

Ahmed Qurram Baig, Senior Director for Corporate Strategy, Risk & Excellence, Smartworld, said: “Smartworld applies ISO 20000 / ITIL best practices across our operations to ensure quality is integrated into our operational processes to deliver high quality and secure services. The comprehensive scope of our integrated enterprise quality and security management system demonstrates our commitment to service excellence to our customers. '

Smartworld continues to strive toward excellence and Baig said it will keep moving toward enhancing its offerings and customer service.  “We are aiming at few more certifications based on our business requirements and working towards an integrated management system,” added Baig.