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Recognised as a ‘Top Performing’ hotel chain as reviewed by travellers on the World’s Largest Travel Site Dubai, United Arab Emirates: Gloria Hotel, one of the region’s leading hospitality establishments, today announced that it has received a TripAdvisor® Certificate of Excellence award for the third year in succession. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world, and represent the upper echelon of businesses listed on the website. When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site. “Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Gloria Hotel and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor. The ingredients behind our repeated success are the fact that Gloria Hotel responds quickly to their returning guests’ needs, and, improves the service and facilities to meet the latest travel trends. Gloria Hotel will continue to attend to their guests’ feedback and provide them with high levels of comfort whether for business or leisure,” said Freddy Farid, Area General Manager of Gloria Hotels & Resorts. “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence,” added Farid Less than 10% of the accommodations listed on TripAdvisor receive this, hence, making the recognition all the more coveted that was awarded to Gloria Hotel this summer. “TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence - ‘The Certificate of Excellence award’– and gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most; their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience,” said Marc Charron, President of TripAdvisor for Business.
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