Emirates Post Group becomes world's first postal entity to achieve TISSE2012

(The International Standard for Service Excellence) 
Acting Group CEO Abdullah Al Ashram receives the certification at a special ceremony at EPG head office

Dubai, November 17, 2016:  In recognition of its high standards in customer service, Emirates Post Group (EPG) was presented with The International Standard for Service Excellence (TISSE2012) certification by BSI Middle East, making it the first postal entity in the world to receive this coveted certification.

The prestigious certification was presented to Emirates Post Group’s Acting CEO Mr. Abdullah Mohammed Al Ashram by Ms. Sarah Taylor, Deputy Director UKTI at British Embassy, Dubai, at a special ceremony held at Emirates Post Group head office in Dubai, attended by top officials from BSI Middle East & Africa and Emirates Post Group.

Commenting on the achievement, Mr. Abdullah Al Ashram, said: “It is very satisfying to know that we are the first postal organization in the world to achieve this certification, as nothing is more valuable than getting an international endorsement through a prestigious certification label such as TISSE. The high scores earned by EPG reflect our unflinching customer service standards and relentless pursuit of excellence. We believe these results will pave the way for EPG to fully achieve the ‘Global Star Rating System’ standards set by the UAE Government.  We also believe that this honour demonstrates our commitment to the UAE Government innovation strategy, which is focused on the UAE vision of becoming one of the best countries in the world by 2021.”

The outstanding scores achieved by EPG have placed it at an international Benchmarking level as per TISSE standards and criteria.

The Certification Assessment Report was released by the British Standards Institution (BSI) following assessments held during the month of October, 2016, under the 5 P’s laid down by TISSE: Policies, Products/Services, Premises, Processes and People, along with measurement of performance and results.

The assessment was conducted by a team from BSI Middle East and Africa at key departments in EPG head office, and the Central Post Offices of Dubai, Abu Dhabi and Sharjah. The certificate will be presented to EPG at a special function to be held soon.

EPG began implementing the standards required by TISSE in May this year as per an action plan to meet the stringent criteria laid down by the certification body under the 5 P’s model. 

The TISSE certification is awarded by British Standards Institution (BSI), which is a Royal Charter company since 1929 and is the UK National Standards Body.