Samsung receives ‘Electronics Customer Care Excellence Award'

Driving customer care competitiveness in the region through round the clock and interactive customer care services

Dubai, UAE - February 10, 2014 - Samsung Electronics Co. Ltd., has been chosen by the MEA Excellence Awards Institution to be the recipient of this year’s prestigious ‘Electronics Customer Care Excellence Award’ in recognition of the company’s exemplary role in promoting enhanced smart customer service excellence for a competitive region. 

Upon accepting the award, Mr Young Soo Kim, President of Samsung Gulf Electronics commented, ‘We are proud to be recognized as one of the lead drivers of competitiveness in customer care programs for our region. We take a long term view when it comes to our relationship with our customers and we value their loyalty more than all else. We understand that trust is the most important factor in building loyalty to any brand and this is why our commitment to providing the best customer care to our region is one of our top priorities’

In recent months Samsung Gulf Electronics has made significant strides in enhancing the customer’s buying and after-sales experience through care programs that span the wide spectrum of Samsung products. Members of Samsung’s DTV Premium service can enjoy the benefit of home visits from dedicated Samsung specialists who are trained to provide customized training for the latest range of Samsung SMART TVs.  From the comfort of home, Samsung customers now have access to a state-of-the-art digital support platform for SMART TVs, phones and tablets- a first of its kind the region. With any internet enabled device users can request technical agents to remotely ‘log-in’ and assist with advanced troubleshooting, tune-up or optimization for peak performance and seamless user experience. . When in need of repairs, specialized engineers have been made available seven days a week and during public holidays for home visits.

Owners of Samsung smart phones and other mobile devices are invited to experience a new face-to-face repair concept whereby device owners can directly interact with technicians to gain practical advice on maintenance and performance enhancements while watching their unit being repaid. Special kiosks have been installed in Samsung Brand Shops across the region to allow device holders to directly update their software to the latest firmware version while browsing through the store.