PARIS - 27 April. - Renault awarded Arabian Automobiles Company, its exclusive dealer in Dubai and the Northern Emirates, as the “Dealer of the Year 2013”.
- The Dealer of the Year award is granted to Arabian Automobiles Company in recognition of its oustanding performance in sales and after-sales as well as being the Renault Brand Ambassador.
- Arabian Automobiles is rewarded for the third year in a row.
- In 2013, 2,000 dealers in more than 36 countries took part in the Renault group’s “Dealer Of The Year” challenge. The Dealer of the Year Renault group award aims to celebrate the 100 best dealers worldwilde.
In a ceremony held in Paris, Renault Top Executive Jérôme Stoll, Chief Performance Officer and Sales & Marketing Senior Vice President, presented the award to Khalid Al Rostamani, Vice-Chairman of the AW Rostamani Group and Michel Ayat, CEO of Arabian Automobiles Company (AAC). Speaking at the event, Jerôme Stoll, Chief Performance Officer praised the commitment and professional expertise of the prize-winners, the elite of the Renault network. He highlighted the importance of the physical network in conveying the value of Group brands, products and services, and their key role in customer satisfaction and loyalty building. Michel Ayat, CEO of Arabian Automobiles Company declared: “This is the third year in a row we are awarded “Dealer of the Year” by Renault. We are proud to receive this award, as it is granted to Arabian Automobiles in recognition of its outstanding performance for the quality of sales and after-sales. At Arabian Automobiles, customer satisfaction has always been at the core of our main concerns and we aim at continuously delivering fantastic quality to our Renault customers in Dubai and Northern Emirates. This new award, received from Jerôme Stoll, Chief Performance Officer of Renault, brings us a lot of pride.” Every year, the “Dealer of the Year” challenge provides rewards for the Group’s best dealers based on:
• sales of new vehicles, spare parts, accessories and service contracts
• network profitability
• service quality with the recommendation rate as an indicator. Renault has always made customer satisfaction a priority in both sales and after-sales. Reflecting the diversity of its customer base and its varying expectations, from one year to the next, Renault is taking action to ensure satisfaction at every stage of their relations with the brand and at all points of contact (web, network, customers relations department). In 2013, around the world, eight customers in ten said that they would strongly recommend their dealer for a new vehicle purchase or for after-sales services.
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