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Dubai, United Arab Emirates, Dubai, December 16, 2014: The Dubai Health Authority (DHA) held today the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders. This is the eight month this initiative is taking place at the DHA headquarters. Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said that this initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints. Calls received during the two hour live session via the DHA’s help line no 800 342 are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.” Dr Haider Al Yousuf, Director of Health Funding at the DHA took part in today’s initiative. He addressed several queries related to the mandatory health insurance law including the roll-out process. He highlighted that the implementation of the Health Insurance Law No 11 of 2013 passed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai is ongoing and will be rolled out in phases until mid-2016. He added that the implementation of the law, which came into effect in mid-February 2014, aims to enhance the competitiveness of Dubai regionally and globally and is in line with Dubai’s quest to be a leader in all fields. “ The implementation of the mandatory health insurance law has multiple benefits. First and foremost, it provides everyone in Dubai - citizens, residents and visitors - with universal access to health care. The implementation also helps contribute to building a robust health system that is flexible and financially sustainable. Mandatory health insurance is a tool of sustainability for the health sector in Dubai, it helps promote healthcare investment, leads to positive competition between health players; which benefits patients and helps boost medical tourism.” He added: “Over the next two years, we will begin to see the immediate benefits of the mandatory health insurance scheme as and when its phased roll out is complete.” Employers can find all the information they need in an Employer Information Pack downloadable from www.isahd.ae, the website dedicated to providing information on implementation of the law. Link to the employer information pack: http://www.isahd.ae/content/docs/Employer%20information%20pack%20v4.4%20011014%20(1).pdf
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