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Venue: Ramada Jumeirah Hotel Dubai, UAE
Date: 13th April 2015
Time slots: 8:00 – 9:30 am | 7:00 - 8:30pm
Where the pace, volume and complexity of change is frenetic, it’s easy to lose sight of the basics. Technology gives us more choice than ever in how we interact with one another, yet data proves that Customer Service wins every time. Expo 2020 is just around the corner. Now is the time to start planning your culture to ensure you get your share. But what is Customer Service in your industry? How is it changing and how fast? How can you differentiate? How do you achieve consistency in a low cost model? And ultimately… does it really drive sales? Alan O’Neill is an international expert in Customer Service. Having supported global iconic brands like Harrod’s, Selfridges, Jimmy Choo, Bupa Cromwell Hospital, Dubai Duty Free, Kizad, Chevron, Lavazza, Symantec and many more – he is now a sought after consultant, non-exec director and speaker at conferences. After the success of his first conference at the Ramada Hotel Dubai and back by popular demand, Alan will again present strategies and case studies of why Customer Service matters. He’ll outline the pitfalls and the steps to take, to ensure you optimize the opportunities, not just because of Expo 2020 but, as always to maximize your sales. Make sure you give your business the best chance to excel at Customer Service. Hosted by Mr. Tim Swagemakers, GM of Ramada Jumeirah Hotel, do not miss out on the opportunity to attend!
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