Dubai Health Authority hosts ‘Leaders at Your Service' initiative.

• Top officials from Hatta hospital attend initiative; discuss health services available at Hatta hospital.

Dubai, United Arab Emirates, Dubai, November 30, 2014: The Dubai Health Authority (DHA) held today the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

This is the seventh month this initiative is taking place at the DHA headquarters.

Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said: “This forum provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints. All calls received during the two hour live session are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”

Al Rahoomi said during this initiative customers can call 800 342 to directly speak to the leaders selected.
 
Dr Saif Abdulla Saeed AlWali, CEO of Hatta Hospital and Dr. Abdulaziz Abdulla Al Zarooni, Medical Director of Hatta Hospital took part in today’s initiative.

They addressed several queries during the two-hour live session including services available, appointment timings etc.

Dr AlWali highlighted that since the opening of the hospital in 2010, there has been a drastic increase in the number of patients visiting the hospital and a simultaneous drop in the number of patients transferred from Hatta hospital to DHA hospitals including Latifa, Rashid and Dubai.

The hospital opened in December 2010 as an out-patient and accident and emergency facility, by 2012 the hospital started its in-patient services and today it functions as a full-fledged hospital with maternity services among several other specialities.

Dr AlWali highlighted, “In 2012, we transferred 143 patients from Hatta hospital to DHA hospitals and since this beginning of this year; we have only transferred 14 patients. We are very pleased that we are able to serve the community of Hatta and nearby areas so that they have immediate access to care.”

He added that in since January to July 2014, the hospital has received 56,165 outpatients and 1429 in-patients. During the same period, Hatta hospital’s medical team has conducted 435 operations and 222 deliveries.

Dr Zarooni added that being a community hospital they also strongly focus on health education. One of their ongoing projects is training community members in  life-saver courses including CPR and so far 1139 individuals have been trained.

Hatta Hospital is a 123-bed multi-specialty hospital located in Hatta City centre.

The modern two-storey health facility occupies an area of 10,430 square meters near the New Sha’biah in Hatta.

The Hospital serves a population of roughly 40,000 people residing in Hatta and  residents from nearby towns like Huwaylat, Minayeh, Masfout, Mazarieh, Madam, Shwaib and part of Sultanate of Oman also visit the facility.