Service centres to achieve seven star service for assessment by end 2014

Learnactive aids FAHR with the essential training programs to meet 2021 best country in the world vision

Dubai, UAE, 30 March 2014 - Learnactive, a Human Resource and Organizational Development consultancy that promotes the ability to have practical results, recently showcased its commitment in providing the required support and training programs to the Federal Authority for Government Human Resources (FAHR) as it prepares all service centres at ministries and federal institutions to comply with the Star Rating System.

Commenting on the seven star service program, Layla Halabi, Co-founder, Learnactive, said: “Our participation at FAHR’s event today showcased our commitment to support government entities to reach its 2021 goal of becoming the best country in the world. Our seven star service program has been approved by FAHR which adds to its credibility and efficiency as we aim to make every service centre in the UAE a seven-star establishment that will set the benchmark for the private sector to follow.”

The project, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, would achieve a quality shift in the efficiency of government services and elevate them to the international standards.

Just like hotels, once the government service point is rated, the number of stars indicating the rating obtained will be put on plates and posted outside the service point’s entrance. All federal governments must participate and reach a seven stars service delivery level within the next five years. The assessment committee plans to evaluate the remaining 400 (approx.) government customer service centers spread across the UAE by the end of 2014.

Learnactive’s seven service star program focusses on elements such as strategic context support, customers, services, service provider channels, customer experience, creativity and service efficiency, Human Resources and technology. Expected results include: increasing the rate of application for the seven stars program in service centers and the rate of customer satisfaction.
The goals of the program include: Identifying the importance of the Emirates Government Service Excellence Program and seven stars service program in achieving the UAE vision 2021, practicing the completion of the virtual self-evaluation to apply the seven stars program, identifying the mechanism and tools of application of each pivot of the seven stars program and identifying the role of the customer service management and other departments in the application of the seven stars program.
“Our focus is on employee development and we will continue to provide the required training and development programs to the UAE government entities to support its future goals. We applaud the government for proactively implementing initiatives like the Emirates Government Service Excellence Program and invite the private sector to mirror its efforts and to support its 2021 vision,” concluded Layla.

For more information about Learnactive, visit www.learnactive.com or contact info@learnactive.com.