 Silah, Tamkeen and E-Government Authority join hands to make Bahrain Pavilion a success Manama, Bahrain: Bahrain headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, is representing the Bahrain Pavilion in GITEX, the region's largest and most prominent information and computer technology event. This initiative by Silah has been supported by Tamkeen and in collaboration with Bahrain's e-Government Authority (EGA). Silah's Bahrain Pavilion is being exhibited from October 20 – 24, 2013 at the exposition venue in Dubai. With a special focus on their Cloud solution CCaaS (Contact Centre as a Service), its benefits and cost implications for enterprises, Silah is also emphasising the need for growth of the Business Process Outsourcing (BPO) industry in the region. It is part of Silah's mandate to demonstrate its expertise as the leading BPO and Technology provider in Bahrain as well as highlight Bahrain as the outsourcing hotspot for the Middle East region. Speaking on the occasion Ricardo Langwieder-Görner, Chief Executive Officer (CEO), Silah said, “It is a great opportunity and privilege for Silah to be representing the Bahrain Pavilion here at GITEX 2013. At Silah, it is our vision to become the leading Customer Service Solutions provider in the GCC and being part of GITEX 2013 provides an opportunity to demonstrate our capabilities and technology offering.” He added, “Meeting key decision makers, business heads and government representatives all on the same platform gives Silah the opportunity to explain our service offerings and cost benefits as a leading BPO player in the region.” The technological highlight for Silah at Gitex 2013 will be around their CCaaS (Contact Centre as a Service solution. Jo O'Flynn, Chief Technology Officer (CTO), Silah said “The CCaaS is all about offering customers a cost effective multi-channel platform on demand, giving them the flexibility to ‘pay as you go' without the expenditure of upfront capex costs. Our cloud based Contact Centre as a Service offers new ways to access and manage technology that will allow you to create a world-class customer experience.” She added, “It's not just about implementing a technology solution it's about analysing and assessing the business needs and supporting your customer's vision. Silah's consulting and professional services can also add value to your business by providing strategy, architecture, implementation and integration services to help plan, build, improve and innovate your IT and business solutions. We provide these across a range of technologies and delivery models all of which will be showcased at Gitex.”
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