Emirates Post Group shares EMS success story at UPU Universal Postal Congress in Istanbul

EMS volumes in UAE grew 49.6% during 2012-15 period

Dubai, November 2, 2016:  EMS shipments in the UAE grew 49.6 per cent from 2012 to 2015, driven by increased volumes from e-commerce, SMEs, traders and wholesalers, according to the presentation made by an Emirates Post Group (EPG) team that attended the recent UPU Universal Postal Congress in Istanbul.
Addressing the EMS General Assembly at the Congress, Acting Chief Executive Officer of EPG Mr. Abdullah Mohammed Alashram shared EPG’s EMS success story, and listed key achievements and outlined future plans, keeping in view the potential for expanding the EMS customer base. 

Mr. Alashram told the delegates that the growth of EMS can be attributed to several measures adopted by EPG, such as creating a dedicated centralized customs team as well as having customs officials in main post offices; dedicated night shift to allow faster processing of inbound shipments and creating a security-controlled specific location for processing international outbound items. 

In the detailed presentation, Mr. Alashram and his team revealed that there was an increase in volumes for both incoming and outgoing EMS items, as a result of improved services enabled by multilateral agreements with airlines for quicker delivery timeframes.

Mr. Alashram said the Call Centre of the EPG -- which was named EMS Call Centre of the Year in 2014 -- had been playing a crucial role in boosting EMS satisfaction levels.  A dedicated team at the call center has been tasked with handling EMS inquiries, supported by a time-bound follow-up procedure on a monthly, quarterly and yearly basis.

Referring to future plans, Mr. Al Ashram said efforts are on to consolidate inbound and outbound processing into a single secure location, dedicating a team of agents for each postal zone, signing contracts with airlines on EMS Transportation standards, launching a combined operational back office app permitting seamless data flow of items from postal to courier operations and introducing 3G/4G electronic and digital services supporting real-time event status updates and enhanced customer track-and-trace visibility.