Dubai, UAE, June 8, 2016: Al-Futtaim Motors, exclusive distributor of Toyota Material Handling (TMH) equipment in the UAE, has been recognized with two awards at the Toyota Material Handling International (TMHI) Distributor Conference, which was held in Japan in April of this year. The ‘Service Award’ and ‘Vision 2020 Award’ recognize Al-Futtaim Motors’ effective implementation of the Toyota Customer Support and Trust Program, as well as the successful implementation and management of all sales activities with a 360 degrees visibility of the manufacturers, distributors and customers via T-basis CRM in one cloud. This recognition for Al-Futtaim Motors is a testament to the company’s efforts in competing against much bigger markets and distributors globally, being able to achieve effective management of sales activities while keeping customer relationship management a key focus of the business. “The implementation of a unique T-basis CRM system across the business has allowed all of the sales team, CRM department, as well as the manufacturer, better visibility into customer requirements, while providing better insights into future developments that enable Al-Futtaim Motors to serve its Toyota Material Handling equipment customers more quickly and efficiently than ever before,” explained Vladimir Knezevic, Managing Director, Commercial Vehicles at Al-Futtaim Motors. “TMHI places great emphasis on ‘Challenge, Leadership and Connecting the Dots’, all of which Al-Futtaim Motors has embraced and effectively implemented in the new Toyota Material Handling 3S facility in Um Ramool, Dubai.”
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