Three Golds in Customer Service Regional Skill Contest and Kaizen Awards for innovation in customer experience excellence, lauded as best-performing dealer in the region Dubai, UAE, March 26, 2016: Arabian Automobiles Company, the flagship company of AW Rostamani Group and exclusive dealer for Infiniti, Nissan and Renault in Dubai and the Northern Emirates, has acquired three new awards. The automotive company has received 3 gold medals for its Aftersales service at the Nissan Middle East Regional Skills Contest, which was held at the panoramic Armani Hotel in Dubai. Arabian Automobiles Company was recognized and awarded as the “best performing NSC” (National Sales Company) in the middle east region, by winning all three Golds in Technician, Service Advisor and Parts Executive skill & competence assessment across the Middle East region. The company also won six Kaizen Awards for innovative best practices in Aftersales Customer Care, Workshop and Parts Operations across four categories. “Through hard work and dedication, Arabian Automobiles Company’s Aftersales have seen a remarkable improvement in terms of technical skills and customer handling skills,” said Michel Ayat, CEO of Arabian Automobiles Company. “We are delighted to accept these coveted Kaizen Awards on behalf of Arabian Automobiles Company Aftersales, and we strive to continue delivering the best vehicles and premium quality service of highest standard to our loyal clients in the region.” The prestigious awards come as a vote of confidence for Arabian Automobiles Company Aftersales, having garnered commendable popularity amongst customers in the UAE and GCC. Due to its impeccable customer service standards and the ability to cater to a variety of diverse clientele, the Company once again established itself as the brand of choice for credible aftersales service. “Our technicians, service advisors and parts sales executives are among the best in the industry,” said Mr. Sharad Dubey, Director of Aftersales at Arabian Automobiles Company. “As a market leader in innovation and technology, customer satisfaction is at the top of our list. In Aftersales we managed to provide customers with a full spectrum of comprehensive service and care. Thus, for us to be recognized for these achievements is a great honor, and one of many accolades that reflect the level of teamwork that goes into each sale,” he added.
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