Dubai Health Authority hosts ‘Leaders at Your Service' initiative, discusses health regulation

Dubai, United Arab Emirates, Dubai, February 7, 2015: The Dubai Health Authority (DHA) held today the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

This is the tenth month this initiative is taking place at the DHA headquarters.

Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said that this initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints.

Calls received during the two hour live session  via the DHA’s help line no 800 342 are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”

Dr Layla Al Marzouqi, Director of Health Regulation at the DHA and Ayesha Al Falasi, from the health regulation department at the DHA took part in today’s initiative.

They  addressed several queries related to the regulation processes particularly processes related to physician and facility licensing, how to reapply for a license etc.

Al Marzouqi said presently there are ten hospitals under construction in Dubai which will further add to the number of  qualified health professionals needed in Dubai.

Both physicians and facilities can apply for a license and carry out other translations through the DHA’s online regulatory system known as ‘Sheryan’. This online system saves time and is highly convenient for both facilities and for medical professionals.