United Arab Emirates, Dubai, September 27, 2013: The Dubai Health Authority( DHA) recently received a delegation from Saqr Hospital, which is a Ministry of Health hospital in Ras Al Khaimah. The delegation headed by Ahmed Abdulla, Head of Customer relations at Saqr Hospital was received by Shaikha Ahmed Al Rahoomi, director of customer relations at the DHA, who provided a detailed explanation of the various customer relations processes at the DHA. Al Rahoomi highlighted that customer relations is at the heart of the DHA strategy 2013-2025 and that in the future the authority will undertake several initiatives to enhance customer experience at DHA primary healthcare centres and hospitals. She also mentioned that the authority aims to undertake several initiatives to further enhance its feedback mechanism. Al Rahoomi provided an overview of the functioning of the DHA call centre that addresses customer queries in two languages- English and Arabic. She said from December 2011, until now, the call centre has answered over 1,89,000 calls from UAE and abroad. The call centre addresses queries regarding all services provided by the DHA, this includes, medical fitness tests, professional license applications, DHA hospital and primary healthcare centre services.
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