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Dubai, UAE — September 14, 2014 — ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc. in the Niche Players category of the 2014 Magic Quadrant for IT Service Support Management Tools[1] for the second year in a row for its flagship product, ServiceDesk Plus, an ITIL-ready help desk software. The report can be viewed at http://ow.ly/BfALW. “We believe our entry into the Gartner Magic Quadrant for IT Service Support Management Tools for the second consecutive time confirms ManageEngine’s progress and validates our long-term commitment to provide best-in-class IT help desk software,” said Raj Sabhlok, President, ManageEngine. He also added, “This long-term commitment couldn’t have been possible without regular feedback from our customers who help us to continually improve ServiceDesk Plus.” The Gartner Magic Quadrant for ITSSM Tools 2014 report also features 13 other vendors. All vendors in the report were assessed on strictly defined inclusion criteria which comprise ability to execute and completeness of vision. For more than a decade, ServiceDesk Plus has been continually improving to provide best-in-class help desk software. We believe this commitment to quality has landed ServiceDesk Plus in Gartner’s Magic Quadrant for ITSSM tools. Gartner Disclaimer This Magic Quadrant was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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