Dubai PR Network, Online Press Release from Dubai and Middle East
Houseware Technology(Home, Furniture and Interiors)
Filter PR by

Panasonic Launches SMARTCARE World; Holds Strategy Conference, Technical Olympics To Deliver Exceptional Customer Experience

Panasonic Launches SMARTCARE World; Holds Strategy Conference, Technical Olympics To Deliver Exceptional Customer Experience

SMARTCARE World is Panasonic’s brand-new centralized after-sales support digital platform accessible to customers, engineers, dealers, and service centers

Dubai, United Arab Emirates: Panasonic Marketing Middle East and Africa (PMMAF) has begun its robust business year with the 2024 Panasonic Customer Service Strategy Conference, a pivotal annual event held in Dubai, aimed at reinforcing its dedication to enhancing customer experience. Alongside the conference, the Japanese manufacturer also staged the 13th Regional Technical Olympics, a repair skills contest designed to improve the competencies of service technicians representing Panasonic’s MEA Service Partner Companies.

A key highlight of the back-to-back events saw Panasonic taking a major step with its clear customer-focused vision as it launched a brand-new digital window for customer care support – SMARTCARE World.  A centralized after-sales support platform, SMARTCARE World streamlines operations by consolidating various support systems into a single hub accessible to customers, Engineers, dealers, and service centers. It offers features like service requests, operation manuals, spare parts ordering, warranty claims, service reports, training materials, and technical support through a user-friendly dashboard and mobile apps.

Putting customers at the center of its business, Panasonic has been consistently building up its operational improvements over the years, striving to effectively create a highly standardized system designed to enhance customer experience.  PMMAF’s CEO Hiroyuki Shibutani said: “Panasonic continues its strong history of a customer-oriented corporate culture with the holding of the CS Strategy Conference, as well as the annual Regional Technical Olympics.  These events are at the heart of our initiatives as we re-affirm our commitment to the customers.  Aiming to deliver operational excellence and the ultimate customer experience challenges us to be a better company and I'm proud of what we're doing to live up to the guiding principles of Panasonic.'

Mr. Shibutani added: “We live in a fast-paced environment and Panasonic truly understands the need for swift solutions to customers’ concerns regarding their appliances and devices.  As we operate across the MEA region, we also recognize the importance of being able to serve our loyal customers by overcoming geographical barriers.  Hence, we are constantly improving our digitization efforts and launching the SMARTCARE World mirrors Panasonic’s larger corporate vision to provide a smarter, future-ready solution to optimize customer experience.”

As a global leader in developing innovative technologies and solutions, Panasonic made history recently by becoming the first brand in the region to introduce a digital platform for service and warranty support.  In 2021, the company introduced the Smart Care App, a first-of-it-kind e-warranty (paperless) registration and claims system in the MEA region.

“Panasonic has been at the center of a new era of digitization, implementing the latest technologies to improve its manufacturing processes, product quality, customer service experience, and delivery.  In line with this, we leveraged Smart Care App’s efficiencies to introduce SMARTCARE World.  This marks a transformative leap in reshaping our efforts to revolutionize after-sales service delivery and ultimately offer an even better customer experience,” commented Anthony Peter - Director, Customer Service Division (CSD) PMMAF.

Mr. Peter explained that with SMARTCARE World, real-time access and updates are ensured with a unified database, while comprehensive training resources empower technicians. Transparent warranty claims processes and multiple technical support channels also enhance customer satisfaction.  Moreover, robust security measures safeguard sensitive data, and feedback mechanisms enable continuous improvement. “In summary, this platform serves as a convenient, efficient, and secure one-stop destination for all after-sales support needs, benefiting all stakeholders involved.  SMARTCARE World thus becomes more than just a service — it's a community, where everyone finds support,” he added.

The Customer Service Strategy Conference was attended by key service and distribution partners from across the region and involved discussions on the company’s CS Plan for the fiscal year 2024.  Meanwhile, the 13th Regional Technical Olympics saw participants display their technical expertise and proficiency in repairing small domestic appliances (water dispenser and microwave ovens).  

To cap the event, PMMAF recognized the STAR Service Competition Awardees in appreciation of outstanding performance at company and individual levels in achieving service excellence in fiscal year 2023.  Additionally, winners and runners-up of the Technical Olympics were honored.

Posted by : Editorial Team
Viewed 24768 times
PR Category : Home, Furniture and Interiors
Posted on : Wednesday, May 1, 2024  5:48:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of
Next Story : LG Electronics showcases trend-setting Home Appliance produc...
Email this article Print this article

Share this article with your friends and followers
Most Viewed Press Release posted in the last 7 days
Captivating Circus Shows Mesmerize Visitors at Mercato during Dubai Summer Surprises! [28897-Views]
Turtle Power for Bath and Shower! [18130-Views]
Tawam Hospital Performs Life-Saving Surgery on 15-Year-Old Emirati Boy After Serious Car A... [8339-Views]
Seven drivers to battle for world championship title in formula e's thrilling season 10 sh... [7819-Views]
Natuzzi Italia Celebrates Italian National Day as Gold Sponsor in Dubai and Abu Dhabi [6941-Views]
UAE, UN discuss SDG cooperation at High-Level Political Forum [6851-Views]
Indian Delights Celebrates First Anniversary: A Year Of Exceptional Flavors & Memorable Di... [6552-Views]
Dubai Health Authority Launches Summer Training Programme for Students [6548-Views]
Global Aerospace Summit 2024 set to fast-track greater investments for the future of the a... [6478-Views]
Seek Solace in Silence at InterContinental Maldives Maamunagau Resort this Summer [6445-Views]
First cohort of Emirati Graduate Trainees complete EGA's one-year leadership development p... [6367-Views]
Ministry of Economy reviews new Competition Regulation law and its role in developing regu... [6339-Views]
Zayed Sustainability Prize Demonstrates Global Reach and Impact with over 5,900 Submission... [6318-Views]
Acer unveils new Chromebox Mini for enhanced digital signage solutions [5736-Views]
Parmigiani Fleurier Launches New Tonda PF Automatic 36mm Models [5662-Views]
44.01 completes $37m Series A investment round [5596-Views]
USA Basketball Men's National Team Arrives in Abu Dhabi [5576-Views]
New Ford Raptor T1+ Ready for Rally Raid Terrains Including Dakar [5523-Views]
FIAT celebrates its first 125 years and smiles to the future [5473-Views]
SITA wins heathrow airport's confidence with contract extension for network infrastructure... [5416-Views]
GEMS Education achieves significant milestone by successfully meeting Emiratisation target... [5109-Views]
Mohammed Bin Rashid Library will Host the First Dubai International Library Conference 202... [4879-Views]
SailGP announces 2024/2025 Season calendar, a year-long spectacle of high-octane racing an... [4863-Views]
Sunmarke School's Class of 2024 Soars to New Heights with Record-Breaking IB Results [4781-Views]
Emarat Signs First Agreement with Emirates Airline to Supply its Aviation Fuel at Al Makto... [4608-Views]
RSS Facebook Twitter LinkedDin on Instagram
Back to Section Home

Related Stories

Top Sections
Top Stories