Zamzam.com: First OTA Platform to Launch B2C Visa Services to Customers

• Zamzam.com launches B2C options to its portal
• A seamless booking experience with exclusive packages and services available directly to travelers

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Riyadh, KSA, 12 April 2022: Planning an Umrah trip could quickly turn into a daunting task given the many aspects that are involved. From booking flights and accommodations to ground transfers, the entire process could prove to be more than one person can handle.

With this in mind, Zamzam.com, an online platform for Umrah travels, in joint venture with TBO.COM, one of the leading global travel distributions platforms in the world, is proud to announce that Zamzam.com is now the first OTA platform that offers B2C visa services directly to consumers. Curated and carefully designed packages that meet the needs of pilgrims coming from all over the country the wider GCC regions and the world, can now be easily booked, taking into consideration the cultural preferences and other aspects to help turn the pilgrimage into spiritual journey. The static and dynamic packages include an extensive inventory of leading properties, and transfer services among others, available in a few clicks through the B2C portal.

Reinforcing the role of an online platform in transforming the religious tourism industry, Omar Seraj Akbar, the CEO of Zamzam.com, said: “In line with our core values, we are proud to announce the launch of the B2C services on Zamzam.com, We thank the Ministry of Hajj and Umrah for providing Zamzam.com with this service. Umrah travelers booking directly on the platform are now able to enjoy a seamless booking experience, with or without registration on the portal, and benefit from a variety of handpicked services that provide unique value-added propositions for a divine customer experience”

Zamzam.com is offering services to religious travelers looking to make the best of their Umrah pilgrimage. These include VIP meet & assist services at Jeddah Airport, guided Umrah, guided Mazarath tours, in addition to enriching the visitor's experience through programs that follows the footprints of the Holy Prophet Muhammad S.A.W, and Zamzam Premium services for executives, royal delegations and premium guests among others.

To ensure the success of its B2C operations, Zamzam.com has a dedicated call center facility with experienced multi-lingual staff, and automated WhatsApp chatbot and email support which serve the customers round the clock throughout the year.

In addition, the platform has partnered with several financial institutions such as VFS, Merit, Abu Dhabi Commercial Bank and Buy Now Pay Later to offer exclusive loyalty programs for the customers with the relevant credit cards.

With the aim to revolutionize the travel experience for religious travelers coming to Saudi Arabia from more than 110 countries across the globe, Zamzam.com is committed to creating meaningful pilgrimage experiences for individuals, partner agents, industry professionals, and destination managers alike.

To know more about the online platform, visit www.zamzam.com