Search DubaiPRNetwork.com

Dubai and UAE

Tuesday, February 18, 2020/ Editor

Home >> Business and Economy

Ericsson Received Awards at the Stc Partner Day for Saudization and International Operational Excellence

Home >> Business and Economy

February 18, 2020:   Ericsson (NASDAQ: ERIC) is titled the Operational Excellence Winner in the international category and the winner of Rawafed Award for Saudization at the 9th Partner Day ceremony held by stc group in the presence of stc executives in addition to more than 175 suppliers and partners of the group.  

 

Launched in early 2018, Ericsson established an operations innovation program to support stc’s digitization drive with the aim of improving the quality of the network. As part of this program, Ericsson developed 10 different innovation streams that included virtual drive testing, automated fault handling as well as improvements to value added services and intelligent network operations.  


Commenting on the win, Mathias Johansson; Head of Ericsson Saudi Arabia and Egypt explained how these innovations allowed Ericsson to set a new record for excellence, saying: “Our operation program with stc helped us to deal with customer queries and customer service impact incidents with improved speed,  allowing us to even act before serious customer impact occurred in some cases. Our aim was to cooperate in igniting further the stc efforts in achieving their DARE strategy – one of which was to facilitate to stc operations a more predictive data driven approach there by further improving the quality of not only the network but also the services to the end customer. This is a proud moment to see our efforts recognized by our esteemed partner as they celebrate excellence and success in partnership.” 


Winning also the Rawafed Award for Saudization, Ericsson’s efforts in identifying and retaining top local talent were recognized by its partner stc. Ericsson has been focusing on expanding its talent pool in KSA since 2017, aiming to allocate more leadership positions to local talent through various initiatives including a fresh graduate program with selected universities to recruit and retain the top young engineering talents, developing them through a flourishing career path. Ultimately this resulted in Ericsson being the Employer of Choice for Young Saudis due to its mix of people, programs and career development. Under the umbrella of Innovation, these fresh Saudi Employees undergo rapid development. The program itself is unique in the development of the talent and enabling them to explore different areas of offerings for Ericsson such as Managed Services, Networks and Digital Services to eventually become leaders in those functions.

 

Share


Previous in Business and Economy

Next in Business and Economy


Home >> Business and Economy Section

Latest Press Release

May Air Cargo Demand Up 2.2% Despite Trade Disruptions

Return to Ritual: Celebrate Self-Care Month with BUFARMA Skincare

Dubai Government Human Resources Department organises 2nd Human Resources Forum of 2025 to discuss e ...

Dubai Customs and Dubai Police: A strategic partnership to protect the homeland and to promote stabi ...

Rediscover family shopping days: REDTAG opens its doors in Al Ain

Dubai Culture Launches Open Call for 14th Sikka Art & Design Festival

Summer Restaurant Week Returns This DSS with Over 65 Exclusive Dining Deals Across Dubai

Julien Calloud Appointed CEO of SAVOYE to Lead a New Era of Performance and Innovation

Zoho Powers Up CRM for Everyone Platform with AI to Elevate Customer Experience

Media's Role in the Age of Algorithms By HH Sheikha Latifa bint Mohammed bin Rashid Al Maktoum

VinFast VF 8: The Premium Electric SUV Empowering a New Generation of Entrepreneurs in the UAE

Enter the Jurassic Era at VOX Cinemas

NYUAD Researchers Find Link Between Brain Growth and Mental Health Disorders

Emirates reit reports a strong Q1 2025 with 24% increase in property income

Impressive Emirati Victory at Inaugural Snow Duathlon in Ski Dubai with 209 Athletes from 49 Countri ...

Dubai Land Department encourages Emirati citizens to join the Dubai Real Estate Broker Programme

Tabreed and CVC DIF to acquire Abu Dhabi's PAL Cooling from Multiply Group

UAE Team Emirates-XRG take home five National Championship victories

Porsche Centre Abu Dhabi & Al Ain Leads Region with First Manthey Kit Installation on 911 GT3 RS

“Redefining University Leadership for the Future” Held as Part of the Sixth Conference of University ...