Dubai PR Network, Online Press Release from Dubai and Middle East
Filter PR by
Infobip recognized as communications platform Leader by analyst firm Gartner®

Infobip has been recognized for its ability to execute and completeness of vision in the first Gartner Magic Quadrant™ for the Communications Platform as a Service (CPaaS) market

KUALA LUMPUR, MALAYSIA - Media OutReach - 21 September 2023 – Global cloud communications platform Infobip has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognized as a Leader for its overall completeness of vision and ability to execute[1].

Infobip recognized as communications platform Leader by analyst firm Gartner.jpg
Infobip recognized as communications platform Leader by analyst firm Gartner

In its Competitive Landscape CPaaS report, Gartner said: 'the communications platform as a service market is evolving beyond APIs to encompass the entire customer journey. Existing conversational commerce use cases are broadening to become conversational everything.' In the same report, the analyst recommended CPaaS providers must: 'construct customer experience as a service (CXaaS) offerings to target the entire customer life cycle by encompassing not just CPaaS, but also contact center, customer data platform (CDP) and conversational artificial intelligence (CAI), as well as customer journey orchestration.' Gartner also recommended providers: 'accelerate time to value for customer experience (CX) by providing tools such as user-friendly templates, 'solutions in a box' for advanced use cases, improved visual builders and detailed journey analytics.'

To meet these evolving demands, Infobip recently launched Experiences, a revolutionary generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive growth. Infobip Experiences enables organizations to orchestrate customer journeys and save time with a library of journey templates from onboarding and engagement to retention and loyalty. Alongside its network of 43 data centers and 9,700 global connections, of which 800 are direct operator connections, customers cite Infobip's worldwide reach and scale, along with its delivery and latency guarantees, as key differentiators.

Silvio Kutic, CEO at Infobip, said: 'We believe the Gartner recognition of Infobip as a Leader in the CPaaS market reflects the investments we're making to provide innovative new products and services alongside our global reach and scale. Moreover, our acquisitions of U.S. messaging heavyweight OpenMarket and VoIP provider Peerless Network have cemented our superior position in America alongside our market-leading offer globally.

'As a result, we offer a global one-stop shop for omnichannel interactions and communications. But we're not stopping now. With the CPaaS market forecast to grow to $30.6 billion by 2026[2], we are keeping our foot on the gas to ensure we remain the leading full-stack omnichannel communications platform for every platform.'

Gartner's Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in those markets. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players.

Gartner disclaimer
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

View a complimentary copy of the report at https://www.infobip.com/analyst-reports/gartner-mq-cpaas-2023.


[1] Gartner, 'Magic Quadrant for Communications Platform as a Service (CPaaS)' by Lisa Unden-Farboud and Ajit Patankar, September 2023

[2] Gartner, 'Competitive Landscape: Communications Platform as a Service report' by Brian Doherty, Daniel O'Connell, Lisa Unden-Farboud, Ajit Patankar, 17 March 2023

Hashtag: #Infobip




The issuer is solely responsible for the content of this announcement.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutic, Roberto Kutic and Izabel Jelenic.

Recent award wins include:

  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
  • Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
  • Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (May 2021)
  • Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO's annual Messaging Vendor Benchmarking Report
  • Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Infobip

Posted by : Media Outreach, Jenny
Viewed 0 times
PR Category : Others
Posted on : Thursday, September 21, 2023  12:40:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Media OutReach

Related Stories

 
 
Most Viewed Press Release posted in the last 7 days
Wfp welcomes us$25 million grant from ksrelief for its operations in yemen [47937-Views]
Fall-ing for Benefit Cosmetics: How to Nail the Autumn Look, even if It's Still 35°C [36088-Views]
SITA and AACO advance on collaboration to tackle aviation's toughest sustainability challe... [31845-Views]
IATA to Offer Digital Currencies in Financial Settlement Systems [30857-Views]
Cathay Pacific celebrates the launch of direct passenger flights between Hong Kong and Riy... [17097-Views]
Persil Shampoo Pioneers Fabric Sustainability Revolution with High-Care Rebrand [10443-Views]
Leading Hospitality Services and Emirates Green Building Council forge partnership to driv... [10303-Views]
Renowned italian group expands operations in dubai [9434-Views]
SHEIN UAE Bus Tour Promises a Fashionable Celebration on Wheels [9004-Views]
Latest on Kanika Kapoor at Burj Al Arab—All the Details Are Below! [8462-Views]
Dubai Active Industry 2024: A Hub of Innovation, Connection and Insightful Discussions w... [6478-Views]
Mohammed Bin Rashid Library Offers Visitors a Rich Cultural Agenda [6289-Views]
Dubai Muscle Show 2024 Set to Deliver an Epic Weekend of Fitness, Inspiration and Bodybuil... [6261-Views]
Tadej Pogačar and UAE Team Emirates Agree to Long-Term Contract Extension Until 2030 [5695-Views]
Dubai College of Tourism Partners with Coursera to Expand Access to Hospitality Education ... [5687-Views]
RTA Celebrates 15th Public Transport Day [5568-Views]
Dubai Police & Dubai Duty Free win Titles of Badminton Competition of the 12th "Sheik... [5371-Views]
Experience Halloween @ Emirates Park Zoo & Resort - “Creepy Carnival” [5309-Views]
Hotpack Global conducts Breast Cancer Awareness session [5301-Views]
Under the patronage of His Highness Sheikh Theyab bin Mohamed bin Zayed Al Nahyan Regional... [5301-Views]
MoHAP launches National Supplementary Measles Immunization Campaign 2024 in Cooperation wi... [5191-Views]
Diwali delights served onboard and in lounges for Emirates' customers [5182-Views]
DXB achieves top sustainability milestone with global accreditation [4986-Views]
DSBK Racing Launches the 2024-2025 Middle East Championship at Dubai Autodrome, Setting th... [4953-Views]
Taiwan Excellence Unveils 16 Semifinalists for "Go Green with Taiwan" [4940-Views]
 
RSS Facebook Twitter LinkedDin DubaiPRNetwork.com on Instagram
 
Top Sections
 
Top Stories