Dubai PR Network, Online Press Release from Dubai and Middle East
 
Technology, Computers & IT(Technology)
Filter PR by
  
Interactive Intelligence Positioned in Leaders Quadrant of Contact Center Infrastructure Report
 

DUBAI, United Arab Emirates, July 22, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has been positioned by Gartner in the “Leaders” quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure report1.

The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence “Contact Center Automation” newsletter and can be obtained by visiting www.inin.com/MQ.

“We've been making significant enhancements to our products and services, continuing to improve scalability and security, enhancing our cloud offering, and adding innovative applications such as real-time speech analytics and mobile customer service,” said Interactive Intelligence Founder and CEO Dr. Donald E. Brown. “Companies are increasingly looking for better ways to serve their customers. This increased focus on customer experience is often leading them to consider Interactive Intelligence.

“Along with these product enhancements, we executed extremely well last year. In 2012 total orders increased by 48 percent over 2011, and cloud contact center orders rose 123 percent year-over-year. We also continued our move up-market with 147 percent more $1 million-plus contracts signed in 2012 compared to the prior year. And in order to establish a more effective region-specific sales and support organization, we made several international acquisitions.

“Finally, we're extending our value proposition beyond the role of technology innovator to one of expert advisor. By being able to provide best practice guidance that encompasses our customers' people, processes and technology, we can help them turn customer service into a competitive differentiator, which we believe in turn will further entrench us as a market leader,” Brown concluded.

According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report are “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure.”

In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.

CIC's single-platform, software-based architecture includes applications for contact center agents and supervisors, as well as unified communications applications for business users. It can be deployed on-premises or via a cloud-based communications-as-a-service delivery model.

For more information about CIC, visit http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx.

1 Gartner, “Magic Quadrant for Contact Center Infrastructure,” by Drew Kraus, Geoff Johnson, and Steve Blood, June 18, 2013.


Posted by : Dubai PR Network Editorial Team
Viewed 15158 times
PR Category : Technology
Posted on : Monday, July 22, 2013  11:16:00 AM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : HP Strengthens Business Computing with Powerful New All-in-O...
Next Story : Info2cell.com reveals expansion move to Thailand as part of ...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Foreo Reveals the Ultimate Valentine's Gift List for Women [18184-Views]
Zeitun Cosmetics Launch in UAE [15098-Views]
Elegant diamond-swathed Kalpa Kalparisma set to dazzle fine watch enthusiasts [12633-Views]
Beleaf's Top 5 Vegan Supplements [12474-Views]
Foreo Reveals the Ultimate Valentine's Gift List for Men [12328-Views]
160 Years Young: Tag Heuer Kicks Off a Milestone Anniversary With the Re-edition of a Heue... [12322-Views]
Oris pays tribute to the world's greatest jazz musicians with Art Blakey Limited Edition t... [11035-Views]
Traversetolo Vitre in blue dial makes stunning impact [10553-Views]
Beleaf Opens its Fifth Store in Springs Souk [10547-Views]
Why this is the right time for TMCs to automate their processes? [7033-Views]
Sergio Garcia and Tommy Fleetwood Tee off at the 2020 OMEGA Dubai Desert Classic [6246-Views]
Medical software company Evolucare Technologies presents its high-performance solutions at... [5179-Views]
MoHAP's Training & Development Center Receives the Silver Award from the American Heart As... [4587-Views]
Secure Technologies and Artificial Intelligence in Focus for Airbus at Intersec 2020 [4496-Views]
The best crossbody bags for spring [4441-Views]
Pink Lady [4148-Views]
Western Digital collaborates with Dubai Festivals and Retail Establishment (DFRE) for Duba... [4038-Views]
Union Coop Signs two MoUs with Dubai Foundation for Women and Children [3849-Views]
World security, safety and fire protection experts converge in Dubai for Intersec [3831-Views]
MBRU faculty performs pioneering surgery at Mediclinic to treat rare swallowing disorder [3800-Views]
Lacoste Eyewear Launches the New Paris Collection [3788-Views]
DHA Drives Forward Patient Care with Pioneering 3D Printing Lab [3770-Views]
Sanad Powertech Awarded Shams Power Company Maintenance Contract [3752-Views]
Plaza Premium Lounge Dubai Creates a Lasting Impression for Travellers Departing Dubai Int... [3739-Views]
Healthy is the Word at the Mum Mum Culinary School in Kidzania® [3733-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories