‘Smart Court' campaign to improve court services and procedures via smartphone apps
Dubai Courts seek ‘Smart Court' suggestions from the Emirati public
‘Your Suggestions Make the Future' campaign to assist to Dubai Expo 2020 push
Dubai Courts seek to improve public services via innovative programme
Dubai, UAE 16th July 2013: H.E. Dr. Ahmed Saeed Bin Hazeem, General Manager of Dubai Courts stated that the Dubai Courts will aim to collect nearly 10,000 ideas or suggestions in order to develop and improve services and procedures via smartphone applications. This will be achieved through the ‘Smart Court' campaign, which was launched at the end of last month, under the slogan ‘Your Suggestions Make the Future'. The campaign is intended to assist in Dubai Courts' objective to support the nomination of Dubai to host the Expo 2020.
Bin Hazeem said, “A team of Dubai Courts' employees made a series of visits to a number of relevant bodies such as DIFC Courts, Dubai Judicial Institute, and Dubai Public Prosecution, and distributed ‘Smart Court' brochures to introduce workers of those organisations to the campaign, its objectives and purpose. The team will continue its visits to other stakeholders in order to attract the largest possible number of suggestions and ideas. This will enable Dubai Courts to select the best and most feasible ideas which will help to improve services and procedures via smartphone applications.”
He said that the campaign primarily targets those working in the judiciary and legal field in Dubai, as well as the staff of the Dubai Government, lawyers, experts, students of law schools, and those who have skills that would particularly benefit the campaign. The aim is to conceive as many creative ideas as possible, which will contribute to the upgrading of work and performance in Dubai Courts, along with the development and improvement of services and procedures via smartphone applications.
The 'Smart Court' campaign has been launched to achieve the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, with regard to the launch of the ‘Smart Government' programme. The campaign also intends to implement Sheikh Mohammed's vision, which was exemplified by the following statement: 'We want our citizens to engage in the everyday business of government, and access government services, via their mobile phones. The joy of existence is to do something one has not done before, or did not expect to do at all. Therefore we are eagerly anticipating your creativity.'
Mohammed Al-Obaidli, Director of Cases Service Department, Dubai Courts, stated: “Valuable awards will be given to those who suggest the best creative ideas. The awards will be divided into several categories, namely: Gold Idea, including Best Imaginative Idea for the Development and Improvement of Services and Procedures via Smartphones Applications, Ideas of Smartphone Applications, Ideas of eServices, and Student Ideas.”
Al-Obaidli added that at the end of the campaign, which runs until 20 August 2013, the winning suggestions and ideas will be honoured and winners will be rewarded with valuable prizes, such as a car, a diamond necklace, and a holiday, in addition to other smaller prizes. The Dubai Courts stipulated that no additional amounts can be claimed by winners in the future as a result of the application of suggestions. Three draws will also take place every week involving those who have submitted suggestions with additional prizes available to those drawn out of the hat. These draws will continue until the culmination of the campaign.
Al-Obaidli also explained that those interested in participating may submit their ideas and suggestions through Dubai Courts' Nebras smartphone application. The suggestion application form is also available through Nebras mobile app. Suggestions submitted must be entirely new, and must never have been previously submitted to any other party. Participants are allowed to provide as many suggestions as they wish.
The Director of Cases Service Department at Dubai Courts said that the decision of the Selection Committee is final, and appealing against the results of the assessment of suggestions is not permitted. The submitted suggestions become the property of the Dubai Courts. The Dubai Courts is entitled to use any submitted suggestions to develop its services or use them within its various projects or activities.
The Dubai Courts has set up multiple criteria for the assessment of the submitted suggestions, namely: improving efficiency and effectiveness with regard to the reduction of turnaround, cost and effort of the service rendered; creativity in solving problems in a unique way; contributing to the improvement of services and meeting the needs of customers; development and simplification of work procedures at Dubai Courts; and, finally, promotion of the concept of ‘Smart Court' by providing services to clients via mobile phone.