Dubai PR Network, Online Press Release from Dubai and Middle East
 
Government Sector(Government, Legal & Humanity)
Filter PR by
  
Ajman Residency: Workshop on Customer Service Centers Classification
 
Ajman Residency: Workshop on Customer Service Centers Classification

ABU DHABI, United Arab Emirates - Friday, July 5th 2013 [ME NewsWire]: The General Directorate of Residency and Foreigners Affairs in Ajman organized a workshop to introduce the customer service centers classification project, which was launched in May 2011 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. The project aims to achieve a quantum leap in government services efficiency and promote them to international standards.

The project's objective is to ensure classification of government service centers according to the star rating system “2 to 7 stars'. According to the system, each federal customer service center is required to put up a signboard at the door, indicating the level of services it provides, as per the criteria established by the program that aims to boost federal authorities to obtain a 7-star rating within 5 years.

The workshop, which was held at Khalifa Hall at the department,  was attended by Brigadier Mohamed Abdullah Alwan, Director General of Residency and Foreigners' Affairs in Ajman, in addition to department directors, heads of sections,  a number of personnel from the department.

For his part, Brigadier Mohamed Abdullah Alwan stressed the importance of the customer service centers classification project in line with the preparations to enable service institutions to provide services that exceed customers ' needs, as per the UAE vision. He pointed out that the Residency and Foreigners' Affairs Department in Ajman is ready to take part in the customer service centers classification project. For this end, it has harnessed all available resources, human resources, and knowledge to prepare its service offices for classification; in accordance with the schedule established for field visits and evaluation. This comes in line with the objective, to achieve the Ministry of Interior's vision, to have the UAE become one of the safest and most secure countries in the world.  

During the workshop, Major Tariq Al Midfa, Head of the Quality Section at the Strategy Department of the Sharjah Police GHQ, gave an overview of the project, which is considered the first of its kind in the world. He explained that it aims to improve both services and the federal customer service centers, so as to reflect the UAE vision, and unify service standards applied at these centers.

Moreover, the project aims to ensure coordination in the services delivery process, and between federal customer service centers. The latter are to be classified according to the star rating system (2 to 7 star).  According to the system, each federal customer service center is required to put up a signboard at the door, indicating the level of services it provides, according to eight criteria: strategic link; customers; services; service channels; customer experience; services efficiency and innovation; human resources, and technology.


Posted by : Dubai PR Network Editorial Team
Viewed 16378 times
PR Category : Government, Legal & Humanity
Posted on : Saturday, July 6, 2013  1:16:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Police College Exam Committees Inspected
Next Story : 5 ADP Officers Awarded New Ranks
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Galentine's Day 2020 [9516-Views]
New Year, New Skin [9229-Views]
St Valentine's Day [8485-Views]
Celebrate the Most Romantic Month with Robinsons [8381-Views]
Stay active and comfortable at all times with Lunette [7723-Views]
Eberhard & Co. Traversetolo Vitre in blue dial makes stunning impact [6783-Views]
Modern Classics: Michael Kors Unveils Spring 2020 Michael Kors Collection Ad Campaign [6661-Views]
Dubai Jewellery Shoppers Celebrate Big Wins During the 25th Dubai Shopping Festival [6618-Views]
Parmigiani Fleurier welcomes Amanda Lui to its Friends of the Brand family [6271-Views]
UAE Team Emirates Unveil New 2020 Team Jersey [5972-Views]
Go Neutral with Palladio Beauty [5923-Views]
5 super reasons why the HUAWEI Mate 30 Pro is the king of 5G smartphones we've all been wa... [5758-Views]
SUBWAY® commemorates 2020 with enhanced customer experiences [5679-Views]
Valentine's Gifts to Fall in Love With [5069-Views]
Reveal Your Cosmic Beauty With These Gift Sets From Wet n Wild [5026-Views]
Diabetes Friends Association Trains Schools Nurses on Innovative Methods to Protect Studen... [4679-Views]
The Largest LEGO® Festival the Middle East Has Ever Seen Kicks OFF at Dubai Festival City ... [4630-Views]
Samsung Electronics Unveils 2020 QLED 8K TV at CES [4575-Views]
Enforcing Against Manipulated Media [4557-Views]
Geometric handbags from ECCO [4343-Views]
Huawei brings the king of 5G smartphones- HUAWEI Mate 30 Pro 5G to the UAE [4307-Views]
Management Change: Michael Mager, Executive Director Human Resources & Organization to ret... [4288-Views]
Regulator at pole position [4215-Views]
Corum Admiral's Cup Legend 47 Worldtimer' [4154-Views]
The Tag Heuer Autavia [4148-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories