DUBAI, United Arab Emirates, 10th June, 2013 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has received CUSTOMER Magazine's 2013 IP Contact Center Technology Pioneer Award for its CaaS Small CenterSM solution.
The Interactive Intelligence CaaS Small CenterSM is a cloud-based communications solution for organizations with between 10 and 50 contact center agents.
CUSTOMER Magazine, published by global integrated media company TMC, selected Interactive Intelligence for its award based on CaaS Small Center'sSM ease-of-use, sophisticated feature-set, and accessible price point for small contact centers.
“Technology is absolutely essential to managing a successfqul and efficient contact center, particularly small centers that typically must do more with less,” said TMC's CEO, Rich Tehrani. “The Interactive Intelligence CaaS Small CenterSM has earned our Pioneer Award by giving these smaller organizations the same powerful core applications used by the largest global contact centers. This kind of advanced, yet affordable solution clearly distinguishes Interactive Intelligence as a technology pioneer and industry leader.”
CaaS Small CenterSM offers contact centers multichannel routing and queuing, interactive voice response, multichannel recording, reporting, and UC features for the enterprise, such as unified messaging and desktop conferencing.
Interactive Intelligence designed CaaS Small CenterSM with ease of use in mind. “CaaS Small CenterSM offers easy to understand service and pricing packages, along with ease of deployment and management,” said Interactive Intelligence chief marketing officer, Joe Staples. “We've also tried to totally eliminate risk for our customers by offering a free test drive and a guarantee to be up and running within 15 days. To further reduce financial and operational risk, CaaS Small CenterSM has no long-term contractual requirements.”
To learn more about CaaS Small CenterSM, visit http://www.inin.com/solutions/Pages/CaaS-Small-Center.aspx.
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine. For more information, visit www.tmcnet.com.
About Interactive Intelligence:- Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.