Dubai Courts, Dubai Police, Roads and Transport Authority Lead Adoption of Knowledge Management
Dubai-UAE: 30 April, 2013 – Dubai School of Government, a research and teaching institution focusing on public policy in the Arab world, organized a series of workshops on ‘Knowledge Management in the Public Sector of Dubai' to examine the increasing importance of knowledge management for improving the performance of government institutions and ensuring the consistent delivery of quality services.
During the workshop, which was held on 30 April, DSG also presented the results of its intensive research conducted to assess knowledge management. In addition to identifying the factors that led to the development of knowledge management, the research examined the challenges in its growth. Using the study as a basis, the workshop determined the types of knowledge and experiences that public sector institutions must seek to gain and the best practices that are prerequisites to achieving these standards.
The workshop was based on a study conducted by the Dubai School of Government's Public Management Program. The workshop featured His Excellency Ahmed Al Nuseirat, Coordinator General, Dubai Government Excellence Program, Abdullah Abdul Rahman, Director of Knowledge Management Department, Dr Yousef Ali Humaid Al Suwaidi, Director of Strategy at Dubai Courts, Dr Ibrahim Al Marri from Dubai Police and Mhamed Biygautane, Researcher at the Dubai School of Government's Public Management Program. The workshop was moderated by Dr. Ali Al Marri, Executive President of the Dubai School of Government.
During the workshop, Mohamed Biygautane said: 'Ambiguity still mars the true importance of knowledge management due to a lack of consensus on the universal meaning of the concept. However, the variety of definitions indicates that knowledge management is an evolving process that seeks to help organizations create, organize, preserve and disseminate knowledge to achieve strategic goals.'
Biygautane also pointed out that recent developments in the government of Dubai such as the reduction of budgetary allocations, overall churn rate, and Emiratization of the workforce imposed great pressure on the public sector's abilities. These trends exposed the need to develop knowledge management to enhance corporate performance, improve internal efficiency, and facilitate communication between individuals and departments within or outside their organizations to save financial capital.
Biygautane added: 'The financial crisis and its repercussions as well as the departure of efficient human capital stimulated the emergence of knowledge management as a vital tool in achieving Dubai's ambition to be recognized as a global center of excellence in finance and services. Today, government bodies in Dubai are fully aware of the importance and benefits of knowledge management. In this regard, Dubai Courts, Dubai Police, and the Roads and Transport Authority lead the adoption of knowledge management. However, its application is still in the early stages, and we are confident that we will achieve the required success once we smoothen out the difficulties in implementation.'
The outcomes of DSG's research emphasized the need to focus on the factors affecting the performance of managers, resources, environmental and governmental influences, which are key players in the success of knowledge management in any organization. The study was based on the assumption that the performance of managers depends on the application of knowledge management within the organization and the way its implementation promotes coordination and leadership while discouraging oversight.
In conclusion, the panelists recommended that attendees prioritize knowledge management within government institutions, and develop it as a comprehensive and integrated system. It was also stressed that the risks associated with an organization's information must be fully recognized and effective mechanisms applied to protect and store their knowledge in a manner that is readily available to those within the organization. It was further highlighted that policies and strategies of knowledge management need to also be put into place, while the resources available at local universities and research centers must be leveraged. The panelists also called for distinguishing between the desired results and realistic results of knowledge management.