Dubai PR Network, Online Press Release from Dubai and Middle East
 
Technology, Computers & IT(Technology)
Filter PR by
  
ManageEngine Expands Its Rapid-Start Enterprise Service Desk Solution Footprint
 

 

ManageEngine, the enterprise IT management division of Zoho Corp, today announced the general availability of enterprise service management (ESM) capabilities in the on-premises version of its flagship ITSM solution, ServiceDesk Plus. Businesses can now create and deploy individual service desk instances for multiple departments using ServiceDesk Plus, and make them accessible to end users on an enterprise service portal. 

Fulfilling end user expectations and unifying siloed service desks across the organization can be challenging for IT leadership due to the absence of universally accepted standards for managing enterprise-wide service delivery processes. Service delivery, irrespective of business function, involves uniting data, people, and processes through automation; so adopting proven service management best practices, like ITIL, across the enterprise is a wise move. ITSM solutions makes a great starting point for organizations to design, implement, and move to an ESM model.

'While every department leverages technology to deliver its services, inconsistent processes and disparate tools result in a poor user experience overall and lost productivity,' said Rajesh Ganesan, vice president at ManageEngine. 'A proven way to address this challenge is to replicate IT's model of service delivery across the enterprise. This new capability in ServiceDesk Plus helps our customers seamlessly and effortlessly extend service management best practices to all departments.'

Separate Service Desks Delivering a Unified Experience

The ESM functionality in ServiceDesk Plus offers:

The rapid-start capability to create a service desk instance in under 60 seconds while keeping each department’s service desk compartmentalized and autonomous in terms of data, automations, and people. 
A central ESM portal for end users to access the different service desk instances across the organization.
An ESM directory to manage the organization's users and service desks from a central console. 

Pricing and Availability

The rapid-start enterprise service desk capabilities will be available in the latest version of ServiceDesk Plus releasing on October 08, 2019. Based on the size and maturity of each department’s service delivery processes, organizations can choose between the Standard, Premium, and Enterprise editions for each instance. A free, fully functional 30-day evaluation edition is also available. 


Posted by : Dubai PR Network Editorial Team
Viewed 3044 times
PR Category : Technology
Posted on : Sunday, October 13, 2019  11:51:00 AM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : 7 Myths About Network Management and Security in a Digital W...
Next Story : Elm reveals its Latest Financial Technology Products at GITE...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Galentine's Day 2020 [9516-Views]
New Year, New Skin [9229-Views]
St Valentine's Day [8485-Views]
Celebrate the Most Romantic Month with Robinsons [8381-Views]
Stay active and comfortable at all times with Lunette [7723-Views]
Eberhard & Co. Traversetolo Vitre in blue dial makes stunning impact [6783-Views]
Modern Classics: Michael Kors Unveils Spring 2020 Michael Kors Collection Ad Campaign [6661-Views]
Dubai Jewellery Shoppers Celebrate Big Wins During the 25th Dubai Shopping Festival [6618-Views]
Parmigiani Fleurier welcomes Amanda Lui to its Friends of the Brand family [6271-Views]
UAE Team Emirates Unveil New 2020 Team Jersey [5972-Views]
Go Neutral with Palladio Beauty [5923-Views]
5 super reasons why the HUAWEI Mate 30 Pro is the king of 5G smartphones we've all been wa... [5758-Views]
SUBWAY® commemorates 2020 with enhanced customer experiences [5679-Views]
Valentine's Gifts to Fall in Love With [5069-Views]
Reveal Your Cosmic Beauty With These Gift Sets From Wet n Wild [5026-Views]
Diabetes Friends Association Trains Schools Nurses on Innovative Methods to Protect Studen... [4679-Views]
The Largest LEGO® Festival the Middle East Has Ever Seen Kicks OFF at Dubai Festival City ... [4630-Views]
Samsung Electronics Unveils 2020 QLED 8K TV at CES [4575-Views]
Enforcing Against Manipulated Media [4557-Views]
Geometric handbags from ECCO [4343-Views]
Huawei brings the king of 5G smartphones- HUAWEI Mate 30 Pro 5G to the UAE [4307-Views]
Management Change: Michael Mager, Executive Director Human Resources & Organization to ret... [4288-Views]
Regulator at pole position [4215-Views]
Corum Admiral's Cup Legend 47 Worldtimer' [4154-Views]
The Tag Heuer Autavia [4148-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories