Dubai PR Network, Online Press Release from Dubai and Middle East
Banking & Insurance(Banking & Investments)
Filter PR by
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
UAB wins CX Innovator – Best Omnichannel Experience award, as the only banking institution to be recognized at the event this year.
UAB offers true omnichannel to enrich customer experience 
Sharjah, 26 June 2019:  The United Arab Bank P.J.S.C. (UAB) has won the CX Innovator award for Best Omnichannel Experience at Genesys G-Summit Middle East 2019 held in Dubai. The prestigious award was given in recognition of the bank's ability to provide seamless service across a variety of channels including web chat, voice, text, and email. 
The award was presented to Mr. Ravi Bhatia, vice president, Head of Digital Banking, during an awarding ceremony held during the G-Summit. 
Ahmad Abu Eideh, chief executive officer of UAB, said: 'Having won such a prestigious award reflects UAB’s utmost attention paid to customer service. This is particularly important at a time when banking services are undergoing a revolution thanks to innovative and creative technologies.”
“Our highest priority has always been to professionally and effectively serve our customers. We are creating an ideal environment to help them communicate with us in accordance with best practices in terms of  quality, efficiency, speed and seamlessness of services.
Our fully integrated system has largely contributed to enhanced digital communication, simplified service procedures, and improved the bank’s performance in line with our goals and vision to achieve operational excellence”, Abu Eideh added.
Ayman Al Qudsi, chief information officer at UAB, said: “Through an integrated plan, the bank has successfully developed effective communication channels with customers and enhanced their satisfaction through providing multiple options that facilitate procedures for obtaining banking services and programs.”
He stressed that the bank has strengthened its global position as the only banking institution recognized during the award ceremony at the 2019 G-Summit Middle East 
“The CX Innovator awards stand to recognize the strides our customers have made by deploying Genesys technologies to power their customer journeys,” said Mohamed Afifi, Genesys managing director for Middle East. “The work carried out by UAB to truly transform its contact center through the use of intelligent and sophisticated technologies stood out in the CX Innovator category in this years’ awards.”
Genesys G-Summit Middle East is the region's leading annual events that brings together world class experts and global thinkers to discuss innovation, best practices in omnichannel customer experiences and new generation of contact center solutions. 
Genesys is the global leader  in omnichannel customer experience and contact center solutions.  More that 11,000 companies in over 100 countries trust Genesys customer experience platform to drive great business outcomes and create lasting relationships. 

Posted by : Dubai PR Network Editorial Team
Viewed 7344 times
PR Category : Banking & Investments
Posted on : Wednesday, June 26, 2019  2:27:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of
Previous Story : Trade Bank of Iraq celebrates grand opening of new headquart...
Next Story : Alvarez & Marsal Releases UAE Banking Pulse Report for Q1 20...
Email this article Print this article

Share this article with your friends and followers
Back to Section Home

Related Stories

Most Viewed Press Release posted in the last 7 days
VARA - 2019 Fall/Winter Collection [7942-Views]
Nursery children gift Eid packages to labourers [5740-Views]
An increase of 36.7% compared to the first quarter [5203-Views]
Eid Al Adha Event Program [5057-Views]
US $859bn Oil, Gas and Petrochemical Projects Underway or Planned in the MENA Region as Gl... [5045-Views]
Dubai Festival City Mall Celebrates Global Independence Days with Exclusive IMAGINE shows [5014-Views]
Eid Gifting [4837-Views]
Turkish Airlines continues its journey to the top with new cabin uniforms [4660-Views]
Alisha Moopen appointed as the Deputy Managing Director of Aster DM Healthcare [4551-Views]
Evonik sticks to full-year outlook despite cooling economy [4465-Views]
Benefits to young people of becoming a freelancer a focus at International Youth Day event [4307-Views]
GEMS Education offers up some expert ways to get your children to read in the late summer ... [4221-Views]
Zulekha Hospital Sharjah Honored With Baby Friendly Hospital (BFHI) Accreditation From Uni... [4221-Views]
Al-Futtaim Toyota delivers strong H1 results [4142-Views]
FireEye Identifies Prolific Chinese Cyber Threat Group [4075-Views]
Eyes of the World on Expo 2020 Dubai [4044-Views]
MoHAP Announces Working Hours at Primary Health Care & Preventive Medicine Centers During ... [4026-Views]
Lenovo Introduces Single-socket Servers, Designed Specifically for Edge and Data-intensive... [3989-Views]
LG Signature Responds to Market Demand for Luxury Appliances With Expanded Lineup [3776-Views]
9th Muslim World Business and Investment Zone to host Jewels of the Muslim World Award and... [3648-Views]
Show your Nanny some love and treat them to a Complimentary Haircut throughout August and ... [3599-Views]
Sharjah Exports Development Center Achieves Record Results in First Half of 2019 [3581-Views]
Express Auto Wash offers festive deals during Eid Al Adha [3446-Views]
New Mimecast Report Reveals Analysis of 67 Billion Rejected Emails [3300-Views]
Introducing Lunette: A Tool to Empower Women [3288-Views]
RSS Facebook Twitter LinkedDin
Top Sections
Top Stories