Dubai PR Network, Online Press Release from Dubai and Middle East
 
Telecom & Networking(Technology)
Filter PR by
  
A first for du and their customers
 

du continues to reinvent their customer experience by using WhatsApp to make consumers’ lives more convenient.

Dubai, UAE 5 March 2019 - UAE:  based telecommunications company du, from Emirates Integrated Telecommunications Company (EITC), has begun using WhatsApp for customer care by launching ‘Blu’ - a multi-channel Artificial Intelligence-based virtual assistant on WhatsApp to its 9+ million fixed, mobile, IP and broadband customers.

This innovative move further enhances du’s ambition to deliver world-class customer care by making it easy for customers to connect with du through the platform they use every day.

Anthony Shiner, Chief Digital Lifestyle and Innovation Officer, EITC, said: “As an ICT service provider, we are at the forefront of the latest technologies such as Artificial Intelligence.

We recognise the importance of messaging for our customers. Making our virtual assistant available on WhatsApp makes it easy for our customers to connect with us. We’d like our customers to play an active role in creating a great chat experience, so we’ll be inviting them to help train the virtual assistant. Think of it as a new employee who has some core skills, but continues to learn and grow through experience.”

Implementing a pilot utilising UIB’s UnificationEngine®, du’s virtual assistant helps customers with common queries which they currently seek to address by contacting the Contact Centre or visiting a retail store. This is just the start, as du plans to quickly build upon these initial capabilities. Customers are encouraged to help du to teach the virtual assistant new skills to ensure it continues to deliver on what’s important to them.
 
Toby Ruckert, CEO – UIB, said: “du is taking active steps to improve customer care and as a WhatsApp Business solution provider, we are excited to deliver a new conversational experience to their 9+ million customers across the UAE.”


Posted by : Dubai PR Network Editorial Team
Viewed 10821 times
PR Category : Technology
Posted on : Tuesday, March 5, 2019  12:46:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : du Selects Cisco to Build a Unified Cloud Across Multiple Da...
Next Story : du launches new postpaid Power Plan with unlimited Data and ...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
RISE Worldwide Wins Multi-Faceted Mandate for Abu Dhabi T10 [26982-Views]
GEMS World Academy – Abu Dhabi set to move to brand-new campus on Al Reem Island in Septem... [21837-Views]
FINA World Swimming Championships [21115-Views]
Samsung Announces Official Galaxy Z Series Availability Across the UAE [16990-Views]
UAE Ministers Announce the First Set of “Projects of the 50” [6129-Views]
Kristina Fidelskaya — Fall Blues, Sixties Floral Print, & Retro-Inspired Ruffles [5744-Views]
Eureka Forbes Coronaguard Achieves 94.9% Reduction in Covid-19 Virus [4936-Views]
Timeless with Mouawad [4662-Views]
Corniche Hospital Helps Women Suffering From Chronic Conditions Resume Normal Lives [4510-Views]
Secretary General of the Environment Agency – Abu Dhabi Highlights the Importance of Colle... [4326-Views]
Dubai Municipality wins Asia Pacific award for Best Project Management Office [4293-Views]
Modest Forecast for the GCC Food Sector, as Pandemic Strengthens Focus on Local Production [4198-Views]
Etihad Airways Fly the UAE Paralympic Champions Home [4079-Views]
LG Announces Global Startup Competition to Recruit New Businesses for Innovation Center [4075-Views]
TCL Launches C825 TV with Premium 4K Mini LED Performance [4067-Views]
GEMS Education Teacher Wins Brand New BMW X2 after Signing Up for an Emirates NBD Bank Acc... [4014-Views]
Max Factor X Priyanka Chopra Jonas: Matte Confidence Look [3965-Views]
Aerospace Leaders to Outline Future Roadmap of Industry at Dubai Airshow 2021 Conferences [3842-Views]
Curly Hair Girls Rejoice! Cult Haircare Brand SASHAPURE Launches in the Middle East [3792-Views]
GEMS schools win prestigious awards for Educational Excellence [3690-Views]
2022 Renault Koleos– The Contemporary SUV Reimagined [3555-Views]
New World 12s Rugby Tournament Launches, Aiming to Bring 250 Million Pounds Into the Glob... [3419-Views]
How Samsung's Wind-Free™ AC Keeps Your Home Comfortable, Cool & Healthy [3378-Views]
Sharjah's SCFA, Saudi Arabia's FAC Discuss Boosting Cooperation for Best Representation of... [3108-Views]
Hyundai Motor Group Presents Its Vision to Popularize Hydrogen by 2040 at Hydrogen Wave Fo... [3100-Views]
 
RSS Facebook Twitter LinkedDin DubaiPRNetwork.com on Instagram
 
Top Sections
 
Top Stories