UAE, April 14, 2015 – The Dubai Courts has launched today (Tuesday, April 14, 2015) its annual report for 2014 during a press conference held at its headquarters in Dubai in the presence of a group of top officials and members of the judicial community and the local justice. The report shows a marked improvement in performance indicators across all of the Courts’ sections, highlighting the developments and transformations experienced over the last year. It confirms the commitment of the Dubai Courts to continue the progress and excellence in serving customers and increasing the community’s confidence in the emirate’s judicial system.
The report reveals the positive results achieved by the Dubai Courts in the administrative management and strategic planning of the judiciary. Each member of the advisory board and the leadership council has played a central role in the development of institutional innovation while the Judicial Council supports the efforts being made to improve the legal and legislative groups in Dubai. The report also reviews the extent of development and implementation of the objectives of the 2012-2015 strategic plan designed to “strengthen confidence in the judicial system both locally and internationally, enhance the effectiveness and efficiency of internal performance, and attract and develop highly efficient and active human resources.” It also assesses projects, initiatives and quality programs organized by the Dubai Courts throughout the year in the context of efforts towards achieving the strategic objectives of the plan.
The report devotes considerable space to review the successive developments in the Dubai Courts, which witnessed the signing of a number of strategic cooperative agreements with major legal and judicial authorities in the country. In addition, it gives an account of the prestigious awards received at conferences and events organized during the year. The report focused on the annual performance indicators for judicial business “which showed a marked increase in the volume of business, a significant development in the fast settlement of claims and transactions with reduced rate of standby time, and improved accuracy of the implementation of the judgments of the three courts – Primary, Appeal and Cassation, which raised the customer satisfaction level up to 92.3 per cent according to the results of the Dubai Government Excellence Program.
Tarish Eid Al Mansouri, Director General of the Dubai Courts, said: “2014 was an important year in the Dubai Courts’ timeline towards achieving its ambitious vision of top leadership and excellence through continuous improvement in services. This will stimulate creativity and innovation to build a sophisticated and robust legal environment that will enhance the security and stability of the local community.”
Praising the tireless efforts of all the sections of the Dubai Courts, Al Mansouri said that their significant achievements will have the greatest impact in attaining positive results in enhancing Dubai's leading position on the legal and judicial world map.
Al Mansouri added: “We are committed to that the Dubai Courts’ compliance with all the directives of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, towards excellence, leadership and innovation. Dubai Courts has made a comprehensive change in the delivery of its services during the last year with the launch of 30 new smart services and an additional 80 on the way in 2015. This will support the variety of service packages developed to save time, effort and costs in the completion of transactions round the clock. Other upgrades include a notary service by law firms and the launch of a number of service centers for notary services and personal status across the emirate in order to facilitate and expedite transaction processing.”
“The Annual Report for 2014 represents the fruitful efforts and achievements made by Dubai Court’s judicial and administrative team. We are proud to share it with all stakeholders to confirm our commitment to the application of strategic objectives and fundamental values based on transparency, creativity and teamwork. We commend the valuable contributions and pivotal role of workers in all sections and departments of the Dubai Courts in supporting the growth and development we are pursuing. We are especially appreciative of their tireless efforts and dedication in order to improve the performance of the Dubai Courts and lead advancement and success. We will maintain pace in achieving the standards and launching initiatives and world-class services aimed primarily at strengthening the judicial work in Dubai to make customers happy,” concluded Al Mansouri.
An increase in the number of cases
The three Primary, Appeal and Cassation courts recorded a combined number of 118,077 cases in 2014, an increase of 14 per cent over 103,847 cases in 2013. The number of civil cases registered in the Dubai Courts rose 13 per cent, with the lower court accounting for the largest share at 50,646 civil cases, followed by the Court of Appeals at 7,932 and the Court of Cassation with 2,385. In contrast, the number of criminal cases registered in the Dubai Courts increased 15 per cent, with 46,466 going to the Court of First Instance, 9,708 to the Court of Appeal, and 940 to the Court of Cassation.
Commenting on the increase in the number of cases registered in the Dubai Courts during the last year, the general separation average rose to 99 per cent to 82,279 cases in 2014 from 74,524 in 2013. With regards to the number of convictions for Dubai Courts, a total of 83,187 have been sentenced representing an increase of 10 per cent compared to 2013.
The Personal Status
Dubai Courts succeeded in aligning the annual goals of the Personal Status Services by reducing the time taken to complete the service to only 13 minutes with an error ratio of 1 per cent, confirming the effectiveness in saving time and effort while ensuring quality and reliability in the delivery of services. This was due to the Dubai Courts’ delegation of some of its powers related to the Department of Social Affairs and Department of Islamic Affairs and Charitable Activities in addition to increasing rehabilitation and training programs for the development of human skills and competencies in the field.
Cases Services: The notary
The average time for completion of services is 29 minutes compared with 32 minutes in 2013; accompanied by a positive decrease in detected errors to 0.18 per cent after posting 0.02 per cent in 2013. The Al Salifa project played a major role in achieving these satisfactory results.
The Dubai Courts will continue to strive to raise the proportion of resettlement since it achieved an 11 percent increase in the number of citizens of locals, increasing to 810 Emirati employees, compared with 728 employees in 2013.
The result of the efforts to develop services and facilitate ease of completion and activation of smart packages for customers had led to a positive rise in the satisfaction rating. The Dubai Courts have achieved a satisfaction rating of 92.3 per cent in 2014 according to the results of the Dubai Government Excellence Program, compared with 89 per cent in 2013. Moreover, the Dubai Courts have made it as one of the top six government departments in terms of customer satisfaction in Dubai.