CCM Consultancy shows how it helps people develop themselves in the service sector
Dubai, UAE, 26 March 2015 - The Dubai Business Women Council (DBWC), the official representative organization for business women, both professionals and entrepreneurs, in the Emirate of Dubai, hosted its March Network Majlis, in collaboration with CCM Consultancy on ‘Putting People First’. Edward Matti, Managing Partner, CCM Consultancy, facilitated the session to give members an understanding of what is needed to keep people happy and enjoy what they do.
“Success in business is about personal service excellence through personal development,” said HE Dr. Raja Easa Saleh Al Gurg, President of DBWC. “Women in business are prone to personalize their tasks a lot more than men which is why it is crucial to understand the best ways on how to manage relationships with colleagues and also how to balance work and personal engagements.”
Edward is an experienced leader with over 17 years of leadership experience in Human Resource Development and Financial Services, where he has proven his ability to manage, motivate and influence others through strong and effective communication skills and a commitment to realizing individual and team success. Prior to moving to Dubai to head up CCM Consultancy, Edward lived in Toronto and was Regional Director for Canada’s largest financial planning firm.
An accomplished public speaker and TV commentator in Canada, Edward still meets with clients to consult on their issues, develop solutions and deliver riveting interventions. Edward and his team have helped clients in sales, management and leadership needs as well as branded culture and customer-centric experiences.
Understanding how to put people first is an internationally well-known and successful tool, as well as a source of inspiration for people who want to gain something more in their lives. Putting People First helps people develop themselves in the service sector, learn ways to understand and satisfy customers' expectations, handle intense and stressful situations and be able to excel at internal and external service.
Key learning points and highlights from the session included: How to demonstrate a sense of commitment to a common purpose; Tips on how to establish team and organizational commitment to service; Understanding everyone's role in satisfying customer needs; How to build individual's confidence so that they are ready to take responsibility; Creating more satisfied customers; How to manage change and harness its positive energies along with staff involvement and enthusiasm and lastly the importance of balancing personal needs for success with the needs of other people involved.
The DBWC hosts monthly events which provide its members with practical and analytical skills which benefit them on a daily basis in their personal and work life. The next event will be taking place on 02 April 2015.